Our commitment to responsible play
Roobet’s approach ensures Canadian account holders access fair, safe, and controlled gambling features. All accounts are equipped with responsible gaming settings that allow time-outs, deposit/wager limits, session reminders and cooling-off periods. We review our systems regularly to uphold sector standards and evolving Canadian guidance.
Available player protection tools
- Deposit, wager, and loss limits settable in your account dashboard
- Time-out/suspension options from 24 hours up to six months
- Permanent self-exclusion on request through support
- Access to account activity and transaction history
- Customizable notifications for spending, time and session length
Active self-exclusion disables new play and cashier access for the specified duration. Changing limits downward takes effect immediately; increases apply after a waiting period to ensure decision review.
Youth prevention and age verification
Play is restricted to users 18+ (or higher provincial age where applicable). Age verification is enforced through KYC on flagged accounts and prior to significant withdrawals.
External support and resources
Roobet directs users to third-party Canadian gambling help organizations for additional support, including:
- ConnexOntario (connexontario.ca) for confidential guidance
- Canadian Centre on Substance Use and Addiction
- Gambling Therapy for global support
Contact customer support for assistance with responsible play tools or to request exclusion. More details are available in the help centre.